Refund Policy for icebluestore.in
Last updated on: 06/12/2024
At icebluestore.in, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, such as receiving a damaged or incorrect product, we are here to help.
Conditions for Refund
- Refunds are eligible only for products that are damaged or incorrect upon delivery.
- To be eligible for a refund, you must notify our customer service within 2 days of receiving the product.
- We highly recommend recording a video while opening the parcel to provide evidence in case of any damage or incorrect items. This video must be submitted to our Quality Assurance team at info@icebluestore.in within 1 day of delivery.
- If no video proof is provided, we may not be able to process the refund request.
Refund Process
- Our Quality Assurance team will review the provided details and video to assess the eligibility for a refund.
- Upon approval, we will credit your refund within 5-7 working days to the original payment method.
- You will be notified via email once the refund has been initiated.
How to Request a Refund
To request a refund, please send an email to info@icebluestore.in or contact our customer service at +91-9929997115 with your order number and details of the issue.
Ensure that the product is returned in its original packaging, free of any scratches or damage, to be eligible for a refund.
Important Notes
- Refunds will only be processed if all conditions are met.
- The decision of our Quality Assurance team is final in determining the eligibility for a refund